Customer Care
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Last Updated: August 4, 2026
ALL TRADING CARD & COLLECTIBLE SALES ARE FINAL
Due to the collectible nature of trading cards, the possibility of product tampering, and rapid fluctuations in market value, all trading card and collectible sales are final. This applies to purchases made both online and in-store at JJs Sportscards & Collectibles.
Sealed trading card products remain final sale even if unopened.
WHAT PRODUCTS ARE FINAL SALE?
Final-sale products include:
• Factory-sealed hobby, retail, blaster and mega boxes
• Cases, tins, bundles and packs
• Individual raw trading cards
• Graded or authenticated cards
• Vintage cards and collectibles
• Autographed or game-used memorabilia
• Trading card break spots
• Mystery and randomized products
• Preorders and presale products
• Clearance, closeout and discounted products
• Gift cards, redemption codes and digital products
• Any item marked “Final Sale”We cannot accept returns because of buyer's remorse, market-price changes, a product becoming cheaper elsewhere, player performance, the contents of a sealed product, or an unexpected third-party grading result.
WHAT IF MY ORDER IS WRONG OR DAMAGED?
If JJs sends the wrong item, an item is materially different from its listing, or your shipment arrives visibly damaged, contact us within 48 hours of delivery.
Please keep all packaging and provide your order number along with photos of the item, shipping box, packing materials, shipping label and any visible damage.
DO NOT OPEN an incorrectly shipped or visibly damaged sealed product. Opening the product may prevent us from verifying the issue or filing a carrier claim.
After reviewing the claim, JJs may provide an appropriate replacement or refund. If a return is required because of an error by JJs, approved return-shipping costs will be covered by JJs.
WHAT ABOUT DAMAGED CARDS OR MISSING HITS?
Manufacturer production and quality-control issues must generally be handled directly with the manufacturer.
These include damaged cards inside an otherwise undamaged sealed product, missing cards or packs, missing autographs or memorabilia cards, collation errors, print lines, surface or centering issues, damaged corners or edges, redemption issues, and receiving fewer “hits” than expected.
Published insertion ratios and box contents are generally production averages unless specifically guaranteed by the manufacturer.
When available, JJs will provide reasonable proof-of-purchase documentation to assist with a manufacturer claim.
HOW DOES CARD CONDITION & GRADING WORK?
Card condition is subjective. Customers should carefully review all available photographs and descriptions before purchasing.
Raw cards are not guaranteed to receive any particular grade from PSA, Beckett, SGC, CGC or another grading company. An unexpected grading result or disagreement regarding condition does not qualify for a refund.
Third-party graded cards are sold according to the grade and holder assigned by the grading company. JJs cannot guarantee the same grade upon crossover or resubmission.
WHAT IS THE POLICY FOR CARD BREAKS?
All trading card break purchases are final once a team, division, pack or spot has been assigned.
Purchasing a break spot does not guarantee that you will receive a card, specific player or team, autograph, memorabilia card, numbered card, or card of any particular value.
Any break-specific rules posted with the listing or announced before the break also apply.
CAN I CANCEL AN ORDER OR PREORDER?
Cancellation requests may be approved at JJs' discretion only if received before order processing begins.
Once an order has been processed, packed, assigned for fulfillment or shipped, it cannot be canceled.
Preorders and presales are final. Pricing is locked in when the order is placed and will not be adjusted due to later market-price changes.
Manufacturer and distributor release dates are estimates and may change. If JJs cannot fulfill a preorder, the customer will receive a full refund to the original payment method.
CAN I RETURN SUPPLIES OR NON-CARD MERCHANDISE?
Unopened trading card supplies, apparel and other non-card merchandise may be considered for return within 7 calendar days of purchase or delivery.
Items must be unused, undamaged, in their original packaging and accompanied by the original receipt or order number. Return authorization is required before mailing an item back.
Customers are responsible for return shipping unless the return results from an error by JJs. Original shipping charges are non-refundable.
Trading cards and sealed wax are NOT considered trading card supplies and remain final sale.
HOW ARE APPROVED REFUNDS PROCESSED?
When a refund is approved for an order error, unavailable product, shipping issue or other valid exception, the refund will be issued to the original payment method.
Please allow 3–7 business days after approval for processing. Your bank or card issuer may require additional time for the credit to appear.
JJs reserves the right to deny refunds, cancellations, exchanges or future service in cases involving suspected fraud, product tampering, altered packaging, false damage claims, chargeback abuse or other misuse of this policy, as permitted by law.
HOW DO I CONTACT JJs ABOUT AN ORDER?
JJs Sportscards & Collectibles
7907 Gratiot Road
Saginaw, MI 48609Phone: (989) 401-0576
Email: JJsSportcards@gmail.comNothing in this policy limits any consumer right or remedy that cannot legally be waived.
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TERMS OF SERVICE
Effective August 4, 2026WHAT AM I AGREEING TO WHEN I USE THIS SITE?
By visiting the JJs Sportscards & Collectibles website, placing an order, creating an account, purchasing a break spot, or otherwise using our services, you agree to these Terms of Service and our posted Return, Refund & Cancellation Policy and Privacy Policy.
Customers must be at least 18 years old or use the online store with the permission and supervision of a parent or legal guardian.
Information provided when ordering must be accurate, and customers must be authorized to use their selected payment method.
WHAT SHOULD I KNOW ABOUT CARDS & COLLECTIBLES?
Collectibles can have limited availability and rapidly changing market values. JJs does not guarantee the future value of any product, the contents or monetary value of a sealed product, specific hits, grading results, player performance, or that published insertion ratios will occur in an individual box.
Product photos, descriptions and configurations are provided as accurately as reasonably possible. Manufacturer information, checklists, release dates and configurations may change.
For individual cards, graded cards and unique collectibles, product photographs are considered part of the description.
Card condition is subjective, and raw cards are not guaranteed to receive any particular third-party grade.
HOW DO ORDERS, PRICING & PAYMENTS WORK?
Submitting an order does not guarantee acceptance. Orders are subject to payment approval and inventory availability.
Because inventory may be shared between our Saginaw store and online store, an item may occasionally sell before online inventory updates. If JJs cannot fulfill a paid item, the affected amount will be refunded.
Prices may change based on availability and market conditions. We do not provide price adjustments because an item's value decreases, JJs later changes its price, or another seller offers a lower price.
Payments are processed through Squarespace Payments or other payment providers made available through our website.
WHAT ARE THE RETURN, CANCELLATION & PREORDER RULES?
Trading cards, sealed trading card products, graded cards, vintage cards, memorabilia, break spots, mystery products and preorders are final sale, including unopened sealed wax.
Order cancellations may be approved at JJs' discretion only before processing or fulfillment begins.
Preorders and presales are final except when otherwise required by law or when JJs cannot fulfill the order. Release dates and product configurations are subject to manufacturer and distributor changes.
Please review our Return, Refund & Cancellation Policy for complete details and applicable exceptions.
HOW DO SHIPPING & CARD BREAKS WORK?
Customers are responsible for providing a complete and accurate shipping address. Processing and delivery estimates are not guarantees, and carrier, weather, holiday, product-release and other delays may occur.
Tracking information will be provided when available.
Trading card break purchases are final once a team, division, pack or spot has been assigned or the break has begun. A break purchase does not guarantee that a customer will receive a card, specific player, autograph, memorabilia card, numbered card or item of any particular value.
Any rules published or announced for a specific break also apply.
WHAT ABOUT MANUFACTURER DEFECTS?
JJs is a retailer and does not manufacture the products we sell.
Manufacturer issues—including damaged cards inside otherwise undamaged sealed products, missing cards or packs, missing hits, factory collation errors, print defects, centering issues and redemption problems—should generally be handled directly with the manufacturer.
When reasonably available, JJs may provide proof-of-purchase information to assist with a manufacturer claim.
WHAT ARE THE WEBSITE USE RULES?
Customers may not use the JJs website for unlawful, fraudulent, abusive or disruptive activity, including unauthorized account access, interfering with checkout or inventory, circumventing purchase limits, fraudulent chargebacks or claims, or unauthorized commercial copying of website content.
Original JJs website text, graphics, photographs, videos, logos and other original content may not be commercially reproduced or distributed without permission.
Third-party trademarks, product names, team and league marks belong to their respective owners.
WHAT OTHER TERMS APPLY?
To the fullest extent permitted by law, JJs does not guarantee uninterrupted website operation or the future value, investment performance, grading result or randomized contents of collectible products.
Where liability cannot legally be excluded or limited, applicable law controls.
These Terms are governed by Michigan law. If any provision is found unenforceable, the remaining provisions remain in effect.
JJs may update these Terms as our business, website or legal obligations change. Updated terms become effective when posted and will display a revised effective date.
HOW CAN I CONTACT JJs?
JJs Sportscards & Collectibles
7907 Gratiot Road
Saginaw, MI 48609Phone: (989) 401-0576
Email: JJsSportcards@gmail.com -
Effective August 4, 2026
WHAT INFORMATION DOES JJs COLLECT?
Depending on how you use our website, we may collect information including your name, email address, telephone number, billing and shipping addresses, account information, order history, shopping-cart activity, messages and customer-service information.
Squarespace and authorized service providers may also automatically collect technical information such as IP address, browser and device type, pages viewed, approximate location, referring source, website interactions and cookie identifiers.
HOW IS PAYMENT INFORMATION HANDLED?
Online payments are processed through Squarespace Payments and its payment-processing partners.
Payment providers may collect information necessary to process and verify transactions.
JJs generally does not receive or store your complete payment-card number or security code. We may receive limited transaction information such as payment status, card type, last four digits, billing information and fraud-screening results.
HOW DOES JJs USE MY INFORMATION?
We may use information to:
• Process, fulfill and deliver orders
• Process payments and approved refunds
• Send receipts, tracking and order updates
• Provide customer service
• Maintain accounts and shopping carts
• Prevent fraud and chargeback abuse
• Maintain website security
• Improve our website and customer experience
• Maintain business and tax records
• Enforce our store policies
• Comply with applicable legal obligations
• Send marketing communications when permitted and requestedDOES THE WEBSITE USE COOKIES?
Yes. Squarespace and authorized service providers use cookies and similar technologies to operate the website, maintain shopping carts, remember preferences, support checkout and account functions, prevent fraud and measure website performance.
Where available, cookie preferences can be managed through our website's cookie-preference tools or your browser settings.
Blocking necessary cookies may prevent certain website or checkout features from functioning properly.
DOES JJs SHARE OR SELL MY INFORMATION?
JJs does not sell personal information for money.
Information may be shared when reasonably necessary with service providers that help us operate the business, including Squarespace, payment processors, fraud-prevention services, shipping carriers, email providers, analytics/security providers and professional advisers.
Information may also be disclosed when legally required, to complete a transaction requested by you, investigate fraud or abuse, protect customers or JJs, or with your consent.
Third-party providers operate under their own applicable privacy policies.
WHAT ABOUT EMAILS & MARKETING?
Customers who voluntarily subscribe may receive emails about new products, releases, breaks, events, promotions and store news.
You may unsubscribe from promotional emails at any time.
Unsubscribing from marketing does not prevent necessary transactional communications such as order confirmations, shipping notifications, refund notices, preorder updates or customer-service responses.
JJs does not send promotional text messages without any consent required by applicable law.
HOW LONG IS MY INFORMATION KEPT?
JJs retains personal information only as reasonably necessary to fulfill orders, provide customer service, maintain accounting and tax records, resolve disputes and chargebacks, prevent fraud, enforce agreements and comply with legal obligations.
Retention periods vary depending on the information and reason it was collected.
WHAT PRIVACY CHOICES DO I HAVE?
Depending on your location and applicable law, you may have rights regarding access, correction or deletion of certain personal information and other applicable privacy choices.
Some transaction records may need to be retained for accounting, fraud-prevention or legal purposes.
Privacy requests may be sent to jjssportcards@gmail.com with the subject line “Privacy Request.” Identity verification may be required before completing a request.
HOW DOES JJs PROTECT CUSTOMER INFORMATION?
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. Our website uses encrypted connections, and payment information is handled by payment providers.
No internet-based system can be guaranteed completely secure. Customers should protect their account credentials and notify us promptly of suspected unauthorized activity.
JJs will never request your complete payment-card number, password or card security code through ordinary email or social-media messages.
WHAT ABOUT CHILDREN & THIRD-PARTY WEBSITES?
The JJs website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
Customers under 18 should use the online store with the permission and involvement of a parent or legal guardian.
Links to social media, manufacturers, grading companies and other third-party websites are subject to those companies' own privacy practices.
HOW CAN I CONTACT JJs ABOUT PRIVACY?
Questions, concerns and privacy requests may be sent to:
JJs Sportscards & Collectibles
7907 Gratiot Road
Saginaw, MI 48609Phone: (989) 401-0576
Email: JJsSportcards@gmail.comJJs may update this Privacy Policy as our website, services, providers or legal obligations change. Updated policies will display a revised effective date.